Shipping & Local Home Delivery
Orders are shipped in 1-3 business days. We make every effort to maintain a steady flow of shipping. We use UPS and USPS to ship orders. Items that contain Shea Butter based products are packed with cooling packs and cool shield envelopes from May until October. Please track these items carefully to ensure they are not left for extended periods in the heat after delivery.
We will not replace items left in mailbox parcels or outside for extended periods. Customers must inspect items within 4hrs of delivery to receive a replacement if melting is noted. Please email photos and order number to email@example.com.
Confirmation shipping information is sent to your account email or via text. Please ensure you have correctly input your contact details at checkout to receive updates. Please contact your local carriers with questions regarding missing packages as there has been a pattern of packages reported delivered but the carrier delivers the following day. If you have contacted your local station and your package has not been located please send an email with your order number with all pertinent details.
Local Home Deliveries are another great way to receive your order. At this time our home delivery is reserved for San Antonio and surrounding areas. Home Delivery is Monday-Friday from 9am-3pm. Orders places after 2pm will be delivered the following business day. All orders are subject to a $5 delivery charge.