Shipping & Local Home Delivery
Orders are made to order and processing can range from 1-3 business days due to delays from smaller team shifts for COVID-19 safety requirements. We make every effort to maintain a steady flow of shipping. We use UPS and USPS to ship orders. Items that contain Shea Butter based products are packed with cooling packs and cool shield envelopes from May until October. Please track these items carefully to ensure they are not left for extended periods in the heat after delivery.
Confirmation shipping information is sent to your account email or via text. Please ensure you have correctly input your contact details at checkout to receive updates. Please contact your local carriers with questions regarding missing packages as there has been a pattern of packages reported delivered but the carrier delivers the following day. If you have contacted your local station and your package has not been located please send an email with your order number with all pertinent details.
Orders returned by carrier due to insufficient address or incorrect address will be refunded minus shipping cost and $10 restocking fee.