Important F.A.Q

What is the shelf life of your products?

Our mission is to deliver you the very best without harmful additives. Therefore we guarantee a 6 month shelf life on our products without fear of harmful ingredients and the peace of great products with amazing results. Significant water introduced into our scrubs will produce mold and spoiling. Please take care to not leave these items in the shower or near running water.

What is your Return Policy?

No returns, exchanges, or cancellations. If you are not 100% satisfied with your order, please contact us at info@organicallyinc.com.

What is the shipping time-frame?
Our order processing is delayed due to rapid increase in order volume and COVID-19 safety requirements for staffing. We thank you for your support and ask for your patience. We normally have a 1-3 business day processing period for orders. We expect to return back to normal processing by September 3, 2021. 

What to do if my order has tracking but it has not been delivered yet?


Track your order with the tracking number provided to you. Please note, USPS does not always scan all packages at pickup due to the large quantity of orders. Then miraculously it will show up on the tracking system or better yet on your doorstep. Please contact USPS once your timeframe has passed to open a lost package case if you do not receive your package.

We have no control over what happens to your package after it leaves the warehouse. Please contact us using the form below or directly to info@organicallyinc.com with any questions.

PLEASE CHECK YOUR MAILBOX BEFORE CONTACTING USPS REGARDING A MISSING ORDER.

What if I didn't receive my full order or I received the wrong items?

First please check your account to determine if you have a backordered item. If there are no details regarding a backordered item, please email us at info@organicallyinc.com with the following info:

  • *Full Name
  • *Order #
  • *Picture of invoice
  • *Picture of packer's personal card (each order comes with a card from your order packer)
  • *Picture of your full order
Do you offer custom orders?
We do offer custom orders but we ask that you email or call so we are able to send a custom invoice. 
Do you offer private bath bomb events?
We do not offer in person classes at time due to COVID-19 safety concerns for gatherings.  However we do have DIY Kits for home. Please email events@organicallyinc.com or call 210-370-3938 if you have any questions.
How do I sign up for bath bomb classes?
At this time our classes have been postponed and will resume at an undetermined date. Please subscribe to our newsletter and OBB Creative Hour Instagram for the latest class schedule.